Delivery and return

All orders are dispatched within 48 hours of placing the order, however weekends and holidays are not included.

Delivery time is typically 2-4 days after dispatch.

Delays may occur in connection with public holidays or bad weather.

PrettiestPearls.dk is currently offering free shipping on all orders, no minimum amount required.

Parcels are always sent to the nearest parcel shop with Bring.

Right of withdrawal:

As a consumer, you have a full 30-day right of return at prettiestpearls.dk. This means that you can cancel your purchase and send the item(s) back and get the full amount refunded for the order.

Note: prettiestpearls.dk will not take the item back if the item has exceeded the 30-day right of return, which applies from the day the item is ready for collection in the parcel shop.

You must pay the return shipping yourself. You also decide which shipping company you use when you send a package back. It is recommended that you save the track and trace number on your package as you are responsible for the package while it is in transit.

Return packages are sent to this address:

Sacha Sofie Thomsen , Vesterbrogade 26, 2. tv
9400 Nørresundby, info@prettiestpearls.dk

Remember to enclose a note with your order number in the package, and write whether you want the money back or the item exchanged.

Right to appeal:

As a consumer, you have a 2-year right to complain, so should you receive an item with a fault, please contact us by email as soon as possible.

Note: The right to complain is waived in the event of incorrect use or handling of the item.